| For a quick answer, please see if your question is listed below.
If you need further assistance you may contact us.
1. General questions
1.1. What is Triple.com?
1.2. How do I add funds to my account?
1.3. How do I create new contact?
1.4. What payments methods do you accept?
1.5. What kind of credit cards do you accept?
1.6. I have more questions.
2. Domain name registration and management questions
2.1. What is domain name?
2.2. How do I register a domain name?
2.3. How do I update or change domain Contacts info?
2.4. How do I create new contact?
2.5. What is Name Server?
2.6. What is Managed DNS?
2.7. What TLD zone should I choose?
2.8. How do I choose better domain name?
2.9. How do I renew the domain name?
3. SSL certificate registration and management questions
3.1. What is SSL?
3.2. What may I need SSL certificate for?
3.3. How do I order the SSL certificate?
3.4. How do I install the enrolled SSL certificate?
4. Hosting service questions
4.1. What is a web hosting?
4.2. What kind of hosting do you offer?
1.1. What is Triple.com?
Triple.com is a company, ICANN accredited registrar. Triple.com is providing services in domain name registration, hosting and SSL certificate sales and support. Please, click here to learn more about Triple.com
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1.2. How do I add funds to my account?
Please, follow the steps below to add funds to your Triple.com account:
1. Login to your Customer Control Panel.
2. Click on the ADD FUNDS menu item to proceed to the Add Funds section.
3. Enter the amount of funds you wish to add and press the ADD FUNDS button.
4. Select the type of payment and follow the further instructions.
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1.3. How do I create new contact?
Please, follow the steps below to update or change of your domain contacts:
1. Login to your Customer Control Panel.
2. Click on the Contacts List menu item to proceed to your contacts listing.
3. Click on the Add new contact link.
4. Fill in Contact Form and click SAVE button
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1.4. What payments methods do you accept?
For now we accept PayPal and Credit Card payments.
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1.5. What kind of credit cards do you accept?
We accept MasterCard, Visa, Discover, American Express.
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1.6. I have more questions.
Please find our contact details here. Or use Quick Contact form below.
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2.1. What is domain name?
The domain name is the main part of Domain Name System. The domain name is a name that identifies a computer system (single computer, server or servers) on the internet. These names are a component of a Web site's URL, e.g. triple.com.
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2.2. How do I register a domain name?
Please, follow the steps below to register a domain name:
1. Login to your Customer Control Panel.
2. Click on the REGISTER DOMAIN menu item to proceed to the domain name registration.
3. Enter the desired domain name (or several domain names) in the Search for Domain Names form text field, choose needed extensions with checkboxes to the right and click GO button
4. At the domain name search result page choose the domain names you wish to register with checkboxes. Then press the ADD SELECTED button.
5. You now at the Check out section. Check the I agree to the NO SPAM POLICY and the Terms and Conditions for the above Services and click BUY>> button.
6. Set needed parameters for domain names and finish the domains registration process.
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2.3. How do I update or change domain Contacts info?
Please, follow the steps below to update or change of your domain contacts:
1. Login to your Customer Control Panel.
2. Click on the Domains List menu item to proceed to your domain names listing.
3. Find the domain name you wish to update and click on VIEW link.
4. You are at the Domain name details page. Click on the Contacts [change] link.
5. Update the domain Contacts, click on the SAVE button.
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2.4. How do I create new contact?
Please, follow the steps below to update or change of your domain contacts:
1. Login to your Customer Control Panel.
2. Click on the Contacts List menu item to proceed to your contacts listing.
3. Click on the Add new contact link.
4. Fill in Contact Form and click SAVE button.
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2.5. What is Name Server?
A Name Server is a server (computer) that converts a host name into its native IP address.
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2.6. What is Managed DNS?
he Domain Name System is a database, arranged hierarchically, containing records for domain names. The DNS basic aim is to match a domain name to an IP Address. In order to fulfill this role, the DNS Server contains Records in a Zone File, which contains the domain name and IP address mappings for computers contained within that Zone.
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2.7. What TLD zone should I choose?
It depends on your needs and plans for your website.
Here is the list of TLDs and its descriptions:
- aero - reserved for the global aviation community;
- asia - reserved for the Pan-Asia and Asia Pacific region;
- biz - restricted to businesses;
- cat - reserved for the Catalan linguistic and cultural community;
- com commercial site, the most widespread TLD zone;
- coop - reserved for cooperatives;
- info information sites;
- jobs - reserved for the human resource management community;
- mobi - reserved for consumers and providers of mobile products and services;
- museum - restricted to museums and related persons;
- name - restricted to individuals;
- net network projects;
- org noncommercial organizations;
- pro - restricted to licensed professionals;
- travel - reserved for entities whose primary area of activity is in the travel industry.
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2.8. How do I choose better domain name?
To find available better domain name, please, use our Domain Suggestion Tool. When choosing a domain name at the REGISTER DOMAIN section, set a checkbox Suggest alternatives. Our system will generate the most common wordforms and phrases and check the availability of such domain names.
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2.9. How do I renew the domain name?
Please, follow the steps below to renew the domain name:
1. Login to your Customer Control Panel.
2. Click on the Domains List menu item to proceed to your domain names listing.
3. Find the domain name you wish to update and click on RENEW link.
4. Choose the Number of Years with drop-down menu.
5. Check I agree to the NO SPAM POLICY and click BUY button
6. Finish your payment.
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3.1. What is SSL?
SSL stands for Secure Sockets Layer. SSL is a protocol developed by Netscape for secure transmitting documents via the Internet. SSL needs a private key to encrypt data that's transferred over the SSL connection. URLs that require an SSL connection start with https: instead of http:.
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3.2. What may I need SSL certificate for?
Digital security certificates (SSL certificates) are used by Web Sites owners to make the use of these sites more secure for visitors or/and customers. If your site contains members area with sensitive private information or payment/billing system you will definitely need the SSL certificate.
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3.3. How do I order the SSL certificate?
After you receive you SSL certificate, you should contact your hosting provider and ask him to install it.
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3.4. How do I install the enrolled SSL certificate?
After you receive you SSL certificate, you should contact your hosting provider and ask him to install it.
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4.1. What is a web hosting?
A web hosting service is a service that allows customers to provide their own websites accessible via the World Wide Web. Web hosts are companies that provide space on a server they own for use by their clients. Web hosting companies can also provide data center space and connectivity to the Internet for servers (dedicated and collocation).
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4.2. What kind of hosting do you offer?
For now we offer Shared hosting on Unix + Apache platform. To learn about our plans and offers, please, visit out hosting page.
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