Emily Hays was born and raised in Shreveport, Louisiana. She moved to Shreveport/Bossier with her husband Phil after spending years abroad, and soon after had four children. Due to her love of homes, Emily made the decision to pursue her interest in real estate as a part-time job. She soon advanced to the position of full-time professional. She started out as an independent agent and did so for a while before teaming up with Andy Osborn and forming a productive alliance. In her first year at Coldwell Banker, she was named the company's rookie of the year, and accolades and successes followed quickly.